HELP & SUPPORT
Frequently Asked Questions
What products are available?
The current collection includes Signature Almond Cookies, Almond Cookie Cups and Browncheese.
How do I order?
Add products to the shopping bag or complete the Contact form. Your details will be prepared as a WhatsApp message for confirmation.
How is the delivery fee calculated?
The fee is confirmed from the complete delivery address, order size and available delivery service.
Is same-day delivery available?
It may be available depending on your location, order time and product availability.
Can I request a custom hamper?
Yes. Share the occasion, quantity, budget range, preferred date and presentation details.
Do you offer Lebaran and CNY hampers?
Seasonal hampers can be prepared for personal or corporate gifting, subject to availability.
Can I add a gift message?
Yes. Include the recipient name and exact wording in your order notes.
Can I place a bulk or event order?
Yes. Contact us early with the quantity, event date, destination and presentation request.
How should I store the treats?
Keep them closed in a cool, dry place away from heat and direct sunlight. Ask for product-specific guidance when ordering.
What if the recipient has an allergy?
Tell us before ordering. Products may contain or come into contact with almond, gluten, dairy or egg, and the team can confirm relevant product information.
When is customer service available?
Monday–Saturday, 07:00–18:00 WIB. The automated Yara Assistant can answer common questions outside these hours.